Last updated: September 29, 2026
This Shipping Policy explains where DukeDeals delivers, what shipping costs, how long orders take, and what to do if something goes wrong in transit. Please read it together with our Refund & Returns Policy.
1. Where we deliver
We deliver to residential and commercial addresses within the 48 contiguous United States. At this time, we do not ship to:
- Alaska, Hawaii or US territories (including Puerto Rico, Guam and the US Virgin Islands)
- APO, FPO or DPO military addresses
- Addresses outside the United States
Because many of our products are large, we cannot deliver to PO boxes. Please provide a street address where someone can receive a large parcel.
2. Shipping cost
Standard shipping is free on every order delivered within the 48 contiguous states, with no minimum order value. Any sales tax due is shown at checkout before you pay. We do not add handling fees.
3. Order processing
Orders are processed Monday to Friday, excluding US federal holidays. In-stock orders are usually prepared for dispatch within 1 to 3 business days of payment. Orders placed after 2:00 PM ET, or on weekends and holidays, begin processing the next business day. During busy periods, such as holiday sales, processing may take slightly longer; if we expect a delay on your order, we will email you.
Orders may be held for additional verification if the billing and shipping details do not match or our payment processor flags a transaction for review. We will contact you if we need more information.
4. Delivery times
After dispatch, most orders arrive within 3 to 8 business days, depending on your location and the carrier. Delivery times are estimates, not guarantees, and can be affected by weather, carrier volume, holidays and other events outside our control.
If your order contains several items, they may ship from different locations and arrive in separate deliveries on different days. Larger items, such as executive desks, may be packed in more than one carton; each carton has its own tracking number.
5. Parcel and freight delivery
- Parcel delivery: most chairs, bookshelves and flat-packed desks ship by standard parcel carrier and are left at your door or front entrance. A signature may be required for higher-value orders.
- Oversized items: larger or heavier pieces may ship by freight carrier. The carrier will contact you by phone or email to schedule a delivery window. Freight delivery is curbside or to the ground floor entrance unless stated otherwise; it does not include carrying items inside, unpacking, assembly or removal of packaging.
Please make sure the phone number on your order is correct so the carrier can reach you.
6. Order tracking
When your order is dispatched, we email you a shipping confirmation with a tracking number and a link to the carrier’s tracking page. Tracking can take up to 24 hours to show movement. If your tracking has not updated for 3 or more business days, please contact us and we will follow up with the carrier.
7. Checking your address
Please check your delivery address carefully at checkout. If you notice a mistake, contact us right away; we can update the address before dispatch. Once a shipment is in transit, the carrier may not allow changes. Orders returned to us because of an incorrect or incomplete address can be re-sent at your request; any additional carrier charges will be confirmed with you first.
8. Receiving your delivery
When your order arrives, count the cartons against your shipping confirmation and check each one for visible damage. If a carton is damaged, note it on the carrier’s delivery receipt if possible and take photos before opening. Keep all packaging until you have inspected every part.
9. Damaged, lost or missing shipments
- Damaged items: report damage within 7 days of delivery, with photos of the item and cartons, as explained in our Refund & Returns Policy. We will send replacement parts, replace the item or refund you at no cost.
- Lost shipments: if tracking shows no progress for 7 business days, or your order has not arrived within 5 business days after the estimated delivery date, contact us. We will open an investigation with the carrier and, if the package is confirmed lost, ship a replacement or issue a full refund.
- Marked delivered but not received: please check around your property, with neighbors and with building staff, then contact us within 7 days of the delivery scan. We will file a claim with the carrier and work with you on a resolution.
10. Business and multi-item orders
For business orders of multiple workstations, delivery arrangements, such as scheduled delivery to an office, can be discussed when you request a quote. Any delivery arrangement beyond standard free shipping will be confirmed in writing before you order.
11. Contact us
DukeDeals 262 Webster Ave Rochester, NY 14609, USA Email: support@dukedeals.shop Phone: (585) 470-6042 Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET