Last updated: September 29, 2026

We want your new desk, chair or bookshelf to fit your space and the way you work. If it doesn’t, this policy explains how to return it, how refunds are handled, and what our 1-year limited warranty covers.

1. Our 30-day return window

You may request a return for most products within 30 days of the delivery date shown in your tracking information. To qualify, a returned item must be:

• Unassembled and unused, or returned to the unassembled state it arrived in without damage
• In its original packaging, with all parts, hardware, instructions and accessories included
• Free of damage, marks, odors, pet hair or signs of use beyond inspection
• Accompanied by your order number

Because furniture is bulky, please keep the original boxes and packing material until you are sure you will keep the item.

2. Items that cannot be returned

The following cannot be returned unless they arrived damaged, defective or incorrect:

• Items that have been assembled and used, or that were damaged during assembly
• Items that have been modified, cut, drilled (other than for wall anchoring as instructed), painted or refinished
• Items marked “Final Sale” or “Clearance” on the product page at the time of purchase
• Items returned without prior authorization or after the 30-day window
• Gift cards, if offered

3. How to start a return

1. Email support@dukedeals.shop with the subject line “Return Request,” your order number, the item(s) you want to return and the reason. You can also call (585) 470-6042 during support hours.
2. We will reply within one business day with a Return Authorization (RA) number, the return address and packing instructions.
3. Pack the item securely in its original packaging, write the RA number clearly on the outside of each carton, and ship it using a trackable service within 14 days of receiving your RA.

Returns sent without an RA number, or to an address we did not provide, may be refused or delayed.

4. Return shipping costs

• Change of mind, wrong size or style preference: you are responsible for the cost of return shipping. For larger items, we can arrange a prepaid return label on request; the label cost will be deducted from your refund and we will tell you the amount before you accept it.
• Damaged, defective or incorrect items: we cover the full cost of return shipping and send you a prepaid label.

Original outbound shipping is free on all orders to the 48 contiguous states, so there is no outbound shipping charge to deduct from change-of-mind refunds.

5. Inspection and refunds

When your return arrives, we inspect it, usually within 3 business days, and email you to confirm whether the refund is approved.

• Approved refunds are issued to your original payment method. Depending on your bank or card issuer, the credit typically appears within 5 to 10 business days after we process it.
• Partial refunds may be issued if an item comes back with missing parts, damage not caused by us, or signs of assembly or use. We will explain any deduction in writing.
• We do not charge a restocking fee on eligible returns that meet the conditions in Section 1.

If you have not seen your refund 10 business days after our approval email, please check with your bank first, then contact us and we will help trace it.

6. Exchanges

The quickest way to get a different size, color or model is to return the original item under this policy and place a new order for the replacement. If the item you want is the same price or less, contact us and we may be able to arrange a direct exchange.

7. Damaged, defective or incorrect items

Please inspect your delivery as soon as it arrives. If an item is damaged in transit, has a manufacturing defect, or is not what you ordered:

• Contact us within 7 days of delivery at support@dukedeals.shop with your order number, a description of the problem, and clear photos of the item, the affected parts and the shipping cartons (including labels).
• Where possible, keep all packaging until the claim is resolved; the carrier may need to inspect it.
• If a carton is visibly damaged at delivery, note the damage on the carrier’s delivery receipt or take photos before accepting it.

Depending on the issue, we will send replacement parts, replace the item, or issue a full refund, at no cost to you. Missing hardware or small parts are usually resolved fastest by sending replacements.

8. 1-year limited warranty

DukeDeals products are covered by a 1-year limited warranty from the date of delivery against defects in materials and workmanship under normal residential or office use.

The warranty covers, for example: structural welds or frames that fail under normal use within stated weight limits; chair gas cylinders, mechanisms or casters that fail under normal use; electric desk motors or controllers that stop working; and drawer runners, hinges or hardware that fail without misuse.

The warranty does not cover: normal wear and tear, including fading, scratches and fabric or faux leather wear; damage from improper assembly, misuse, accidents, overloading or exceeding weight limits; modifications or repairs by anyone other than DukeDeals or our authorized provider; damage from moisture, heat, direct sunlight or pets; commercial use beyond normal office use; or cosmetic variations in wood grain and color.

To make a warranty claim, email support@dukedeals.shop with your order number, a description of the fault, and photos or a short video. If the claim is approved, we will, at our option, send replacement parts, repair the item, replace it with the same or a comparable model, or issue a refund. Replacement parts and products are covered for the remainder of the original warranty period.

This warranty is in addition to, and does not limit, any rights you have under applicable consumer protection law.

9. Order cancellations

You can cancel an order free of charge at any time before it is dispatched. Contact us as soon as possible. Once an order has been dispatched, it can no longer be cancelled, but you may return it under this policy after delivery.

10. Refused or undeliverable shipments

If you refuse a delivery that is not damaged, or a shipment is returned to us because of an incorrect address or failed delivery attempts, we will refund the order once it is back with us, minus any return freight costs we are charged, which we will confirm to you in writing.

11. Contact us

DukeDeals 262 Webster Ave Rochester, NY 14609, USA Email: support@dukedeals.shop Phone: (585) 470-6042 Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET